This notice explains how Cherwell Boat Hire Oxford collects and processes personal data. We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Cherwell Boat Hire Oxford 14 Folly Bridge, Oxford OX1 4JU, England Phone: 441 865 739 284 Email: [email protected] We act as the data controller for all personal information shared with us.
What We Collect
- Full name, email address, and phone number when you complete an enquiry or booking form.
- Booking details such as preferred date, time, and boat type.
- Optional messages you include in correspondence.
- Anonymous usage data via analytics cookies (see our Cookie Choices page).
Why We Collect Data
We use this information to:
- Respond to booking and enquiry requests.
- Confirm reservations and manage schedules.
- Contact you regarding changes or cancellations.
- Comply with legal and accounting obligations.
Lawful Basis
Processing is based on your consent (when submitting a form) and on our legitimate interest in operating a safe, efficient hire service.
Data Storage and Security
All digital records are held securely on UK-based servers with encryption and restricted access. Hard-copy forms (used rarely) are kept in a locked cabinet at the boathouse. We never sell, rent, or exchange your information with other organisations.
Data Retention
Contact details are retained only for as long as needed to complete or verify a booking, generally no longer than six months. Accounting data required by law is held for the statutory period.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion where no legal reason requires retention.
- Withdraw consent for processing at any time.
- Complain to the Information Commissioner’s Office (ICO) if you believe your data is misused.
How to Contact Us
To exercise these rights, please email [email protected] or write to Cherwell Boat Hire Oxford, 14 Folly Bridge, Oxford OX1 4JU.
Children’s Information
We do not knowingly collect data from anyone under 16 without parental consent. If you believe we hold such data, please contact us for prompt removal.
Third-Party Services
We use a secure hosting provider and may use standard analytics tools to understand site traffic. These tools store anonymised data and do not identify individuals.
Updates
This notice may change to reflect new laws or service updates. The latest version will always be available on this page.
